Contact Us

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Hughesville, MD, 20637

301.710.0895

FAQ

Frequently Asked Questions

Q: What’s the upload and download speeds?

A: Upload and download speeds depend highly on a few criteria:

  • surrounding foliage density

  • distance from the tower

  • clear line of site to a tower within 2 – 3 miles

We’ve witnessed anywhere from 1mb - 107mb download speeds and up to 20mb upload speeds. We do not recommend our service if you can only receive 7mb download speeds and below, unless you specifically state those lower speeds will work for you.  

 

Q: Can I stream on an Amazon FireTV Stick or similar device such as a Roku?

A: YES

 

Q: Can I stream Netflix, Hulu, Amazon Prime Video, YouTube or other similar streaming services?

A: YES

 

Q: Can I play online games on Xbox, Playstation and PC?

A: YES, but we recommend at minimum 5mb download and 1mb upload speed for online gaming with a ping of less than 100ms.

 

Q: Is there a trial period in which I can cancel service for a full refund?

A: YES, you have 5 business days to evaluate the service upon receipt of the device. You will need to return the device at the end of 5 business days with the returned shipping label.

 

Q: How do I return the equipment if I cancel service or performance isn’t working well in my area?

A: Go to technical support section and make the request. You will receive pre-paid shipping label, mail the equipment back.

 

Q: Is there a contract?

A: No Contract, Month to Month, Cancel at anytime

 

Q: How are payments processed each month?

A:  PayPal will automatically conduct a monthly recurring payment on the same date that you initially sign up for service.

    

Q: When will my device ship?

A: Your device will ship within 5-10 business days

 

Q: How do I sign up?

A: Click one of the below link.

https://www.timbuktuwireless.com/new-blue-plan/